Refund policy

Damaged or Flawed Products

If a product arrives damaged or flawed due to a manufacturing error, we offer a full refund, including shipping. Contact us within 15 days if you are located in the European Union or 30 days if you are located outside the European Union.

To start a return, email us at hi@thinkwearstore.com.

If we accept your return, we’ll send instructions on how and where to send your package. Items returned without prior approval will not be accepted.

For any return questions, reach out to us at hi@thinkwearstore.com.

Exchanges

If you’re located in the European Union, you have the right to cancel or return your order within 3 days for any reason. The item must be in the same condition as received: unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We’ll notify you once we receive and inspect your return. We’ll let you know if we’ve approved your refund. Note that processing times can vary with banks and credit card companies.

If more than 15 business days have passed since we approved your return, contact us at hi@thinkwearstore.com.